Documentation
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Getting started
Install the app, run your first report, and do the four things an admin should do on day one.
Reports and the explorer
The Changes tab in depth: choosing what to load, filtering it, reading it, and working out why a report is empty.
Saved views and sharing
Keep a report you use often, share it with colleagues, and send a link that opens the identical result.
Exports
CSV, Excel and PDF: what is in each file, how times are handled, and what to do with very large downloads.
Revert
Put a field back to the value it had before a change, one row at a time or a thousand at once.
Deleted items
How the app captures deleted work items, what it can bring back, and what it honestly cannot.
Everything else
Signed exports
Sign an export when it is going into an evidence pack, then prove later that the file is exactly the one that left Jira.
Scheduled reports
A report that runs itself every day, week or month and lands on a Jira work item as an attached file, with a comment that notifies everyone watching it.
Tracking: comment history and viewer history
Two records Jira does not keep for you, how to switch them off per project, and the privacy questions to settle before you rely on them.
Security scanner
Finds secrets and personal data in field values, including values that were replaced years ago and are still readable in the history.
Dashboard gadgets
Two gadgets put recent changes, or a status trend, on a Jira dashboard.
Rovo agent: UndoTrail Assistant
Ask about Jira history in plain words, in Rovo chat, and get a short answer with a link to the full report.
Admin settings
Every setting on the admin page, what it changes, and who can change it.
Permissions and security
How the app decides what you can see, what it stores, and why the app itself can't send any of it outside Atlassian.
Switching from another history app
What moves with you, what does not, and how to check that nothing is lost.
Troubleshooting
What to check when something does not look right, and what to send us if it still does not.
FAQ
Straight answers to the questions buyers and users ask most.
Every feature
The complete list of what UndoTrail does, grouped by area, with a link to the page that covers each one in depth.
Not covered here?
Email help@astrospray.com or use the contact form and the team will answer soon. We are happy to help.
Stuck on something the docs do not cover? A person who knows the product answers.
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